RETURNS

Solarcasas would like to ensure that your shopping experience is unsurpassed, even for a return. We realize that for whatever reason, you may decide to return your purchase.

Return within 30 Days

You may return your product(s) to Solarcasas within 30 days of delivery. The item(s) must be in the original packaging, be unused, undamaged, and unmodified. A refund will be issued after the returned item is inspected by Solarcasas.

Solarcasas will pay for the return shipping cost for items that fall within the following categories:

Carrier damage/ warehouse mishandling
Defective product
Incorrect product was delivered
Additional product(s) you did not order were delivered

For any other reason not listed, customers are responsible for any return shipping fees. Solarcasas will NOT accept returns with any modifications to the product as it voids our warranty. Any modified products returned to Solarcasas will be shipped back to you at your own expense.

Return beyond 30 Days

Return requests outside of 30 days require special authorization. You can submit a case through our online portal to request a late return.

Any returns (not related to defects, carrier damage or incorrect product delivered) submitted for a refund will be subject to a 15% restocking fee and shipping costs.

All customer return items must be inspected and tested by our Technical Support and Engineering departments for performance and continuity before they can be restocked for sale. This fee is not a simple handling fee, but an attempt to cover the labor costs involved with customer returns.